(800)850-1079
(800)850-1079
Privacy Policy
This Privacy Policy (“Policy”) applies to this website (“Site”) and any other website and/or mobile apps owned and operated by Novus Debt Resolutions, LLC and its affiliates (collectively, the “Company”).
We take our ethical responsibilities and your privacy seriously. We have a strong commitment to providing excellent service to all our clients and visitors to this website, including respecting your concerns about privacy. This Policy describes how we and our affiliates collect, protect, use, share and retain your personal information when visiting our Site. By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy and our Terms of Use, available on our Site. We hope that this disclosure will help increase your confidence in our website and enhance your experience.
PERSONAL INFORMATION WE COLLECT
For the purposes of this Policy, “personal information” shall mean individually identifiable information from or about an individual. Most commonly, we may collect the following information:
When submitting any information to us for these activities, the forms that you choose to complete will indicate whether the information requested is mandatory or voluntary.
In order to offer you a more consistent and personalized experience in your interactions with the Company, information collected through one source may be combined with information we obtain through other sources. This may include information that allows us to identify you across multiple devices through which you access our Sites. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties.
Some Company services may be co-branded and offered in conjunction with another company. If you register for or use such services, both parties may receive information collected in conjunction with the co-branded services and may use the information according to each company’s privacy statement and other agreements with you.
How We Use Personal Information
Personal information collected from you, or third parties is used to support:
The Company collects and subsequently stores all personal data within the United States.
Sharing Personal Information
We may share your personal information with service providers and vendors, promotional partners, and select third-party marketing and strategic business partners to carry out transactions you request, or to make our business more responsive to your needs, which includes third parties providing you with information about the Company, and the Company’s branded or co-branded products and services. These communications may include requests relating to the Company and Company-branded or co-branded products, services or offers. We only share your personal information with third parties who agree to protect your personal information and use it solely for the purposes set forth by the Company.
In addition, the Company may share your personal information with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents (“Channel Partners”), for the limited purposes of selling, marketing or providing support for the Company’s products and services.
We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if the Company (or a part of the Company) is sold or merges with another company; or if the Company reasonably believes it is necessary to protect the Company, its clients or the public.
Targeting Advertising
We may partner with third parties to display targeted advertising to you through social media platforms, such as Facebook and other social media forums. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. We may share a unique identifier, such as a user ID or hashed email address, with these platform providers or they may collect information from our website visitors through a first-party pixel, in order to direct targeted advertising to you or to a custom audience on the social media platform. These advertisements are governed by the privacy policies of those social media companies that provide them. If you do not wish to receive targeted ads on your social networks, you may be able to adjust your advertising preferences through your settings on those networks. You can learn more about advertising preferences by clicking on the link provided below. Please note that this information is provided for your convenience only and we do not control the content or features that may be available on these third-party services.
Cookies and Other Tracking Technologies
To support the function of our website and to provide you with a personalized experience while visiting our site, we may place small data files called “cookies” on your device.
A cookie is a piece of text that is placed on your computer or mobile device when you visit our website. Depending on the settings you have selected, your browser adds the text to your device as a small file. Our Site uses cookies to enable you to sign into our services and to help personalize your online experience. These technologies and the information collected about you may also be used to track your activity across multiple devices. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to enter the same information repeatedly. Personal information including your IP address, X, and Y are collected by these cookies.
Cookies allow you to take advantage of some of the Company’s essential features. Many browsers are set to accept cookies by default. You have the ability to accept or decline cookies as you prefer. The “Help” portion of your web browser, most likely found on the toolbar, typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our Site and services that depend on cookies.
Additionally, our site may employ “clear gifs” which are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users and help us better manage content on our site by informing us what content is effective. For example, we may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages and are about the size of the period at the end of this sentence.
As is true of most websites, the information we automatically gather from cookies and clear gifs is then stored in a “log file.” We use this information to analyze trends, administer the Site, track users’ movements around the Site and to gather demographic information about our user base as a whole, such as age, gender and income.
We do not link this automatically collected data to personal information.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We may disclose your personal information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. We prohibit the sale or transfer of personal information to non-affiliated entities for their use without giving you the opportunity to opt-out (to opt-out, click the opt-out option below). We may share your personal information with affiliated companies that are directly or indirectly controlled by, or under common control of the Company. We may send personal information about you to non-affiliated companies that are not directly or indirectly controlled by, or under common control of the Company. The personal information collected on this site and by third parties will be used to operate the site and to provide the services or products or carry out the transactions you have requested or authorized. We may change or broaden the use of your personal information at any time. We may use your personal information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible business uses.
We may use other third parties to provide certain clerical and information processing and shipping services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services. These third parties are prohibited from using your personally identifiable information for any other purpose.
UNSUBSCRIBE FROM COMMUNICATIONS
We provide you with the opportunity to unsubscribe from promotional communications. If you no longer wish to receive promotional communications, or if you do not wish to have your personal information collected by any third party that is not our agent/service provider, please contact our client service department at optout@novusresolutions.com to opt-out of having your personal information shared. This opt-out provision is limited to any use of your personal information other than the management of your account. This election has no bearing on your account status with the Company. Any change in your account status must be made in accordance with the provisions contained in your enrollment documents. To opt-out, email our client service department at the above-referenced e-mail address with “opt-out” and your Client ID number in the subject line of your message.
SECURING THE TRANSMISSION AND STORAGE OF INFORMATION
The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the site when entering sensitive information (such as credit card number and/or social security number) on our registration or order forms. This ensures that your personal information is encrypted. SSL is an industry-standard protocol for encryption over the internet. After personal information reaches the Company, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of the Company. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. We strive to use commercially acceptable means to protect your personal information, however no security system is impenetrable, and we cannot guarantee its absolute security. In the event that any personal information under our control is compromised as a result of a breach of data security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take necessary steps in accordance with any applicable laws and regulations. If you have any further questions, please call 1-800-850-1079 or email us at: optout@novusresolutions.com.
LINKS TO OTHER SITES
This Site may contain links to other sites such as our affiliates as well as third parties which are not owned or controlled by us. Please be aware that this privacy policy only addresses our Company’s use and disclosure of your information collected on this Site.
While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the applicable privacy policies and terms of conditions of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by the Company.
CO-BRANDED SITES
We may be co-branded with partners and affiliates. These business-to-business relationships are helpful to us and to you as they provide greater product and service opportunities.
We always provide opt-out opportunities regarding the sharing of your personal information with such partners and affiliates. Please note: the sites linked to our site are governed by their own privacy policies which may or may not reach the standards set by our Company.
CLIENT SERVICE
If you send us correspondence, including emails, voicemails, forms, chat sessions and faxes, we may retain such information in your client file. The information you provide us over the telephone may be noted in your file. We may also keep copies of any correspondence sent to you. We retain these records in order to provide the products and services you have requested and to measure and improve our client service. We may, over time, delete these records as permitted by law. Phone calls may be recorded or monitored for client satisfaction or training purposes.
Based upon the personal information you provide, we may communicate with you to provide the services you request, and to manage your account. We may communicate via email or telephone, in accordance with your wishes.
Information we receive from authentication services may be used to connect you to our services. Some parts of our services may allow you to login through a third-party social network or authentication service such as Facebook. These services will authenticate your identity and provide you with the option to share certain personal information with us, which could include your name, email address, address book and contacts, or other information. The data we receive is dependent on that third party’s policies and your privacy settings on that third-party site. If you choose to connect a Google or Gmail account to our Sites, we will ask you to grant us application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Sites. We will store your authentication token and account email address. This data will be securely stored to be used by us to provide you with the product or service (including but not limited to logging into your account and sending emails). This data will not be voluntarily shared with any third parties, but we may provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be removed permanently. We do not use data obtained from our clients (from their Google accounts) for advertising purposes. We may need access to the user data to resolve a support issue, provide advice on service usage or provide any other help requested by the user, or as such access may be necessary for a security investigation or to comply with applicable laws.
We may offer Face ID, Touch ID or fingerprint authentication as a log-in method if you access the Service through an Apple or Android device equipped with authentication technology. We are only notified as to whether the authentication was successful and cannot access the data associated with the enrolled fingerprint. For more details, please refer to the fingerprint security guides offered by your device provider.
LEGAL DISCLAIMERS
We reserve the right to disclose your personal information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.).
SUPPLEMENTATION OF INFORMATION
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
BUSINESS TRANSITIONS
In the event our company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our Site for 30 days of any such change in ownership or control of your personal information.
RIGHT TO ANTI-DISCRIMINATION
The Company does not and will not discriminate against any customer or client that exercises their rights under the California Consumer Privacy Act (CCPA). Those rights include requests to access personal information, to delete information, and to opt out of the sale of personal information.
The statutory language specifies that discrimination includes, but is not limited to:
(a) denying goods or services to consumers;
(b) charging different prices or rates for goods or services, including through the use of discounts, benefits, or other penalties;
(c) providing a different level or quality of goods or services; and
(d) suggesting that a consumer will receive a different price or quality of goods or services if the consumer exercises rights under the law.
The CCPA provides certain exceptions to the general prohibition on discrimination. Businesses may charge consumers different prices or offer different levels of service if the difference is “reasonably related to the value provided to the consumer by the consumer’s data.” The CCPA also permits businesses to offer financial incentives—including payments to consumers as compensation for the collection, sale, or deletion of personal information—if the programs are not “unjust, unreasonable, coercive, or usurious in nature,” and if businesses notify consumers of these financial incentives, obtain opt in consent prior to enrolling a consumer in a financial incentive program, and provide consumers with the opportunity to revoke consent for such programs at any time.
The Challenge of Calculating the Value of the Data to the Consumer
Prohibited discrimination under the CCPA includes offering different prices, qualities of goods, or levels of service. But businesses are permitted to offer different prices or levels of service, if the difference is “reasonably related to the value provided to the consumer by the consumer’s data.”
The Practical Impacts on Businesses’ Data Sharing Relationships
In light of the broad definition of “sale,” consumers’ right to opt out of the sale of their personal information could disrupt many existing data sharing relationships. Businesses or affiliates exchanging data about their mutual customers, even as part of a broader relationship, could potentially be viewed as engaging in a “sale” if it could be viewed as in exchange for “other valuable consideration.” Such “sale” transfers would therefore be subject to consumer opt out. And this broadly framed right to opt out of the sale of personal information, combined with the anti-discrimination provision, has the potential to significantly impact data-supported business models.
NEW REQUIREMENTS ON CHILDREN’S AND TEEN’S DATA
The CCPA prohibits businesses from selling data of consumers that they have actual knowledge are under the age of 16, unless they have received opt-in consent (i.e., affirmative authorization) for such sale from: (1) for consumers under the age of 13, the consumer’s parent or guardian; or (2) for consumers aged 13-16, the consent of the consumer. A business that willfully disregards the consumer’s age is deemed to have actual knowledge of the consumer’s age. Cal. Civ. Code § 1798.120. The Company does not advertise or target its business to consumers that are under the age of 16. If personal information is collected and is discovered to be about an individual under the age of 16, the Company will delete the information.
ACCESS TO PERSONAL INFORMATION
If your personal information changes, or if you no longer desire our products or services, you may correct, update, delete or deactivate same by emailing our Client Support by contacting us by telephone or postal mail at the contact information listed below.
REQUEST TO KNOW
You have the right to request that the Company disclose certain information to you about our collection and use of personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
If you have any further questions regarding this matter, please call 1-800-850-1079 or email us at: optout@novusresolutions.com.
SUMMATION OF CONSUMER RIGHTS
The Company adheres to the California Consumer Privacy Act (“CCPA”) by offering the following rights to our consumers. The right to know what personal information we collect, maintain, disclose, or sell about you. The right to delete the personal information we maintain about you. The right to opt-out of the sale of your personal information. The right to non-discrimination for exercising these rights. The ability to use a designated authorized representative to exercise your rights on your behalf.
The Company also provides the ability for you to unsubscribe from marketing communications you may receive via phone, email, or postal mail.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to modify this privacy policy at any time. We will not jeopardize your privacy. The provisions contained in this privacy policy supersede all previous notices or policies regarding our privacy practices with respect to this Site. Any and all changes will be made here, to this privacy policy.
We encourage you to visit our Site frequently to review the current privacy policy and to be informed of how we are committed to protecting your personal information and providing you with improved content on our Site to enhance your online experience. Upon any material changes to the policy, we will post those changes to this privacy policy, and other locations that we deem appropriate, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
This policy was last reviewed in August 2023.
CONTACT US
If you have any questions, comments, complaints or suggestions regarding our privacy policy or our website, please contact us at:
Novus Debt Resolutions, LLC
optout@novusresolutions.com
Copyright © 2022 Novus Debt Resolutions, LLC - All Rights Reserved.
Calls with the company may be recorded or monitored for quality assurance and training purposes. Our estimates are based on prior results, which will vary depending on each client's unique situation, enrolled creditors and individual program terms. Our clients who make all monthly program payments and settle all enrolled debt realize approximate savings of 45% before fees, or 25% including our fees, over 24 to 48 months. All claims are based on enrolled debt and not all debt is eligible for enrollment. Not all clients complete our program for various reasons, including their ability to save money. We do not guarantee your debts will be resolved for a specific amount, percentage or within a specific period of time. We do not assume your debts, make monthly payments to creditors or provide tax, bankruptcy, accounting or legal advice or credit repair services. Our services are not available in every state, including New Jersey and our fees vary from state to state. Please contact a tax professional to discuss potential tax consequences of debt settlement. The use of debt settlement services will likely have an adverse affect on your credit worthiness, may subject you to collection activity or lawsuit from your creditors and may increase the outstanding balances of your enrolled accounts due to the accrual of fees and interest. However, our negotiated settlements we obtain on your behalf resolve the entire account balance, including accrued interests and fees. Please read and understand all program materials prior to enrollment.
Novus Debt Resolutions, LLC does not discriminate on the basis of race, color, religion, sex, marital status, national origin, or ancestry.
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